Full Shipping and Delivery Policy
We ship worldwide.
Below you'll find our estimated delivery times, shipping costs and important information about delivery, tracking, address changes and delayed or missing parcels.
Please note: Delivery times are estimates only and are not guaranteed. Delivery times can vary depending on your location, courier services, customs and other circumstances outside our control.
Shipping Rates & Delivery Times
|
Location |
Shipping |
Estimated Delivery |
Cost |
|
United States |
Standard |
7-10 days* |
Free over $99 USD / $9.97 USD flat rate |
|
Australia & |
Standard |
7-10 days* |
Free over $150 AUD / $16 AUD flat rate |
|
United Kingdom & Ireland |
Standard |
7-10 days* |
Free over £75 GBP / £8 GBP flat rate |
|
Canada |
Standard |
7-10 days* |
Free over $138 CAD / $15 CAD flat rate |
|
Europe |
Standard |
7-10 days* |
Free over €88 EUR / €9 EUR flat rate |
|
Rest of World |
Standard |
7-10 days* |
Free over $99 USD / $9.97 USD flat rate |
*Estimated delivery times are calculated from the date your order is dispatched and may vary by destination.
Order Processing
Orders placed before 2pm may be dispatched the same day. Otherwise, allow for 1 day for dispatch.
Orders are not normally processed or dispatched on weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
During busy periods, sales, launches and public holidays, processing times may take longer.
Delivery Times
Our standard delivery estimate is 7–10 days for most destinations.
Delivery times can vary depending on:
- Your delivery location
- Courier delays
- Customs clearance
- Public holidays
- Peak periods and sales events
- Weather or other unforeseen events
- Regional or remote delivery locations
The delivery estimates shown above are a guide only. Regional and remote locations may require additional delivery time.
Orders may also arrive in more than one parcel if items are shipped separately due to warehouse availability.
Our orders may be dispatched from our fulfilment locations in Australia, the United States or Hong Kong, depending on stock availability and your delivery destination.
Tracking Your Order
Once your order has been dispatched, you'll receive an email with your tracking information.
You can also track your order through our Track My Order page.
If your tracking information has not updated immediately, please allow some time for the courier to scan and process your parcel.
If your parcel appears to be delayed or the tracking information has not updated for an extended period, please contact our Customer Care team at hello@bodyconcollection.com, and we'll help you investigate.
Free Shipping
Free shipping applies when your order meets the minimum spend shown for your delivery destination.
Unless otherwise stated in a promotion, the minimum spend is calculated using the product subtotal before discounts, store credits or promotional reductions are applied.
Shipping charges are not included when calculating the minimum spend.
Promotional offers may have their own shipping terms. Where different terms apply, the terms of the relevant promotion will apply.
Consumer Rights
Our policies are intended to operate alongside, and not replace, your rights under applicable consumer law.
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot legally be excluded, restricted or modified.
For customers in Australia, this includes rights and remedies available under the Australian Consumer Law.
Where a product or service does not meet a consumer guarantee, you may have rights to a repair, replacement, refund, cancellation or compensation depending on the circumstances.
For more information about returns and faulty items, please see our Returns Policy.
Contact Us
If you have a question about your delivery, please contact our Customer Care team via online chat or email at hello@bodyconcollection.com.
Please include your order number so we can assist you as quickly as possible.
We work with third-party courier partners to deliver your order as quickly as possible.
Once your order has been dispatched, delivery times are estimates and may be affected by courier delays, customs, weather, peak periods or other circumstances outside our reasonable control.
If your order is delayed, please contact us and we will assist where we can, including contacting the courier or starting an investigation where appropriate.
Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under applicable consumer law.
If your tracking information shows that your parcel has been delivered but you cannot locate it, please first:
- Check around your property and any nominated safe place.
- Check whether someone else at your address has accepted the parcel.
- Check with neighbours or your building's reception/mailroom, where applicable.
- Review the delivery information provided by the courier.
- Contact us if you still cannot locate your parcel.
We may ask you to confirm your delivery details and provide information needed to assist with a courier investigation.
Where a courier confirms delivery to the address provided with your order, we may rely on that delivery information when assessing a claim. Any available remedy will be assessed based on the circumstances and applicable consumer law.
Depending on the courier and delivery location, your parcel may be delivered using an Authority to Leave, Safe Drop or similar service.
If tracking confirms that the parcel was delivered to the nominated location, we may not be able to provide a replacement or refund for a parcel that is subsequently lost or stolen from that location, subject to your rights under applicable consumer law.
If you believe your parcel has been incorrectly delivered or is missing, please contact us so we can assist with the courier investigation.
Please check your shipping address carefully before placing your order.
Once an order has been placed, we aim to process it quickly and may not be able to change the delivery address.
If you need to change your address, please contact hello@bodyconcollection.com as soon as possible.
We cannot guarantee that an address change will be possible once an order has been processed or dispatched.
If an order is sent to an incorrect address because incorrect or incomplete information was provided at checkout, additional delivery costs may apply where the parcel can be redirected or reshipped.
We process orders as quickly as possible, so cancellation requests must be made as soon as possible after placing your order.
Please email hello@bodyconcollection.com with your order number and cancellation request.
We will do our best to accommodate your request, but we cannot guarantee cancellation once an order has been processed, packed or dispatched.
If your order has already been dispatched, you may need to follow our Returns Policy instead.
Nothing in this section affects any cancellation rights you may have under applicable consumer law.
Please monitor your tracking information and follow any delivery or collection instructions provided by the courier.
If a parcel cannot be delivered because:
- The address provided was incorrect or incomplete;
- The parcel was not collected within the courier's holding period;
- Delivery was refused; or
- Required delivery or customs instructions were not completed,
the parcel may be returned to sender or disposed of by the courier in accordance with its procedures.
If a parcel is returned to us, please contact our Customer Care team at hello@bodyconcollection.com.
Where the return or failed delivery occurred because of information or actions outside our control, any reshipping costs may be payable by the customer.
Any refund, replacement or other remedy will be assessed based on the circumstances and applicable consumer law.
Applicable taxes are included in your order where required.
Depending on your delivery destination, some regions may charge additional customs duties, import taxes or other government fees.
If additional charges apply in your region, these may be collected by the relevant customs authority or delivery provider and may be payable by the customer.
Customs processing may also cause delays that are outside our control.